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Frequently Asked Questions

Why is this needed in Monterey County?
What areas are served?
What is the cost to use the service?
How are the costs of rides kept low?
How do riders pay for rides?
What is the Independent Transportation Network®?
What do ITNMontereyCounty members use the service for?
What is Transportation Social Security™?
What is the Road Scholarship Program™?
What is Ride & Shop™?
What is Healthy Miles™?
What is CarTrade™?
What are ITN Gift Certificates?
What is the Walk for Rides™?
What is included with ITNMontereyCounty membership?
What are Ride Services?
What is Car Donation?
What is a Personal Transportation Account™?
What is the Family Membership Campaign?
Why does ITN avoid using public funds for operating expenses?
What role does ITNAmerica play?
What is an ITN affiliate?
Are there plans to open an ITNAmerica affiliate in my community?

Why is this needed in Monterey County?

Transportation is a quality of life issue for people of all ages. Older adults become especially vulnerable as they lose mobility and independence as the gradually reduce their driving to address personal limitations.

On average; Women outlive their ability to drive by 10 years, men by 6 years.

Older people who continue to drive face the 2nd highest fatal crash rate of all age groups. Drivers ages 80 and older have higher crash death rates per mile driven then other age groups except teen drivers.

The number of people aged 60 years and older in Monterey County is projected to increase by more than 60% by the year 2030. In real numbers this population is forecasted to increase from 69,850 in 2010 to 112,768 in 2030. Over 80% of the senior population in Monterey County lives on the Monterey Peninsula or in the City of Salinas.

What areas are served?

The service area will be the greater Monterey Peninsula, City of Salinas and Castroville. All Locations.

What is the cost to use the service?

Yes, cost will be dependent on fundraising through community partners. In general:

  • Users must be members of ITNMontereyCounty. Annual membership is $60 for an individual and $80 for a family.
  • The average ride will cost less than the cost of an equivalent taxi cab ride.
  • The Independent Transportation Network America (ITNA) model includes scholarships to assist low-income riders.
  • Discounts are applied for shared rides and scheduling in advance.

How are the costs of rides kept low?

Volunteer drivers keep costs down by providing the majority of the trips. An innovative credit program allows drivers to earn credits towards future trips for every trip they provide. Credits can be banked for the driver's future use or donated to members in the area or other affiliate areas. There are several innovative ideas that encourage business and groups to provide scholarships for their clients. I.e.: "Ride and Shop" and "Healthy Miles" In other affiliate areas donations from local community groups and businesses cover half the cost to operate the program. See become a member.

How do riders pay for rides?

Members place funds in an account for their future use. The cost of each ride is debited from the member's account. No cash is exchanged between the driver and the rider. See become a member.

What is the Independent Transportation Network®?

The Independent Transportation Network® (ITN), is the first and only national non-profit transportation system for America's aging population.

Our ITN model creates an efficient and financially sustainable solution to the transportation needs of seniors and the visually impaired. As ITN Members, older people maintain their independence and their dignity. They:

  • continue to be part of the economic and social health of their communities
  • feel empowered
  • stay connected to family, friends and community
  • remain valuable customers of area businesses
  • help their adult children find relief from a daunting and complex problem

What do ITNMontereyCounty members use the service for?

ITNMontereyCounty understands that older people want to do much more than go to the doctor or the grocery store. For this reason, the service may be used for any purpose, without restriction, in an ITNMontereyCounty service area. For example, ITNMontereyCounty members often use the service to attend senior college, to get their hair done, to shop at the mall, and to go out on dates.

What is Transportation Social Security™?

Independent Transportation Network ® (ITN) volunteer drivers store transportation credits for their volunteer efforts. These credits may be used to plan for their own future transit needs or they may use these credits to help pay for rides for members of their family or for low income seniors through the Road Scholarship Program™. ITN transportation credits are honored at any ITN in the country.

What is the Road Scholarship Program™?

This is a program to help low income seniors pay for their rides.

What is Ride & Shop™?

Merchants such as super markets and shopping malls help to pay for rides. The payment is electronically integrated into ITNRides™ technology so there are no stamps or stickers for consumers to collect. It is a consumer-friendly paperless system.

What is Healthy Miles™?

Health providers help to pay for rides, similar to Ride & Shop. Please call and we will mail you an application form.

What is CarTrade™?

Automobiles depreciate in value and when older people have vehicles they can no longer drive, the ITN CarTrade™ program helps them convert this depreciating capital asset into a fund to pay for their rides. In a way, CarTrade™ allows people to continue to benefit from their automobiles. Participation in CarTrade™ is a benefit of ITN membership, and there is no charge.

What are ITN Gift Certificates?

Adult children, family members and friends may give the gift of independence by purchasing an ITN gift certificate for the seniors they love.

What is the Walk for Rides™?

This walk-a-thon is an annual fundraising event for ITN affiliate communities across the country. Find an event near you.

What is included with ITNMontereyCounty membership?

Anyone may become an ITN Member, to support an affiliate in your community or to support the work of ITNAmerica​, the national organization. In an ITN affiliate community for people 60 years of age and older (age eligibility varies by affiliate), and for people of any age with visual impairments, membership brings with it an opportunity to use the service in any ITN affiliate community across the country, a quarterly newsletter, an annual birthday credit of $5.00, free participation in the CarTrade™ program, as well as the satisfaction of knowing you are supporting a community based and dignified transportation solution for older people in your community. Sign up today, ride tomorrow!

What are Ride Services?

Community organizations such as churches, assisted living facilities, and health care providers may contract with ITN to provide transportation services for their members. Once a month, ITN sends a statement to the organization to pay for the rides that the members take. This is a way for community organizations to supplement the transportation services they already provide. Community organizations that participate in Ride Services also help to support the ITN affiliate organization.

What is Car Donation?

Members of the community may donate vehicles to ITN. Car Donation and CarTrade™ are the primary ways ITN acquires vehicles for service.

What is a Personal Transportation Account™?

The Personal Transportation Account™ is one of the core business innovations of the ITN system because it allows an ITN member to store transportation assets in various forms - either as a credit or as cash. Credits may be earned as a volunteer driver, by trading a car for rides through the CarTrade™ program, as a birthday credit, or as a referral credit. Cash may come from pre-payment, gift certificates, co-payments from participating merchants and healthcare providers, or from Ride Services accounts. ITN is a cashless system. Seniors who ride receive a statement once a month detailing the rides they have taken. Volunteer drivers also have personal transportation accounts to store their credits and receive statements detailing their accumulated balances.

What is the Family Membership Campaign?

This is an annual outreach event to the families of those who need or use ITN service. ITN asks the adult children or families of those who use the service to support the program by becoming members.

Why does ITN avoid using public funds for operating expenses?

ITN affiliate communities may use up to 50 percent public funds in the first 7 years or service. Because ITN does not want to compete with public transportation for scarce tax payer dollars, we seek to supplement public transportation by working directly with seniors, their families, and their communities to access private resources.

What is an ITN Affiliate?

ITNAmerica​'s affiliates provide rides with door-through-door, arm-through-arm service to thousands of seniors nationwide. It's a truly innovative solution with unique programs that allow older people to trade their own cars to pay for rides, and enable volunteer drivers to store transportation credits for their own future transportation needs.

What role does ITNAmerica play?

ITNAmerica provides support to affiliates, including looking for new affiliate locations. With our uniquely built ITNRides software and our skilled members of staff here at ITNAmerica headquarters we provide support to get an affiliate up and running then support them for continued success.

Are there plans to open an ITNAmerica affiliate in my community?

ITNAmerica works with organizations and individuals to help develop dignified and sustainable transportation in communities across the country. We welcome interest from all organizations, non-profits or private individuals.